Privacy Policy

1. Who We Are

The Zoomie Club ("we", "us", "our") operates the website at thezoomieclub.co.uk. We are based in Brigg, Lincolnshire and provide dog walking, play and daycare services.

For data protection purposes, we are the data controller. If you have questions about how we use your personal data, please contact us at hello@thezoomieclub.co.uk.

2. What Data We Collect

We collect the following personal data when you use our website or contact us:

• Contact and enquiry data: your name, email address, phone number and any message you send via our contact or booking form
• Dog information: your dog's name and any additional details you voluntarily provide (breed, age, health notes)
• Usage data: IP address, browser type, pages visited and time spent — collected via analytics tools (see section 5)
• Cookie data: as described in section 6 below

We do not knowingly collect data from children under 16. If you believe a child has submitted data to us, please contact us immediately.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries: to reply to your booking enquiry, answer your questions and arrange meet-and-greets (legal basis: contract / legitimate interest)
• Providing our service: if you become a client, to manage your bookings, communicate about your dog and deliver the services you've requested (legal basis: contract)
• Service communications: to send updates relevant to your booking, such as schedule changes or emergency contact (legal basis: contract / legitimate interest)
• Website improvement: to understand how visitors use our site and improve it (legal basis: legitimate interest)
• Legal compliance: to comply with any legal obligation we are subject to (legal basis: legal obligation)

We will not use your personal data for automated decision-making or profiling.

4. Data Retention

We retain your data for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data (no service taken): deleted within 12 months of last contact
• Client data: retained for 6 years after the end of our business relationship (for legal/insurance purposes), then securely deleted
• Analytics data: retained in aggregated, anonymised form indefinitely; raw event data subject to the retention settings of the analytics tool used

5. Analytics

We may use analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may set cookies and collect data about your browser, device and how you interact with the site. Data collected is used in aggregate and anonymised form where possible.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

6. Cookies

Our website uses cookies — small text files placed on your device. We use:

• Strictly necessary cookies: required for the website to function (e.g. security, session management). You cannot opt out of these.
• Analytics cookies: help us understand how visitors use the site. These are only set with your consent where required by law.
• Performance/caching cookies: used by our hosting and caching systems to improve page load speed.

You can manage cookies through your browser settings. Disabling cookies may affect the functionality of the site.

7. Sharing Your Data

We do not sell, rent or trade your personal data. We may share data in limited circumstances:

• Service providers: third parties who help us operate the website (e.g. hosting provider, email delivery service). These parties process data on our behalf and under our instruction only.
• Legal requirements: if required to do so by law, court order or government authority.
• Business transfer: in the event of a sale or transfer of the business, your data may form part of the transferred assets. We would notify you in advance.

Any third parties we work with are required to handle your data securely and in compliance with applicable data protection law.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the data we hold about you
• Right to rectification: you can ask us to correct inaccurate or incomplete data
• Right to erasure: you can ask us to delete your data (subject to legal retention obligations)
• Right to restriction: you can ask us to limit how we use your data
• Right to data portability: you can request your data in a portable format
• Right to object: you can object to processing based on legitimate interest
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please email hello@thezoomieclub.co.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures including:

• HTTPS encryption on all web traffic
• Restricted access to personal data (accessible only to those who need it)
• Regular security monitoring and updates
• Secure email handling practices

No system is entirely secure. If you believe your data has been compromised, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date. Where changes are significant, we will take reasonable steps to notify you.

11. Contact Us

For any questions, concerns or data subject requests relating to this Privacy Policy:

• Email: hello@thezoomieclub.co.uk
• Website: thezoomieclub.co.uk/contact