Terms of Service

These Terms of Service ("Terms") govern the provision of dog walking, home visit and daycare services by The Zoomie Club ("we", "us", "our"), based in Brigg, Lincolnshire, to clients ("you", "your").

By booking a service with us, you agree to these Terms. Please read them carefully before your first booking.

1. Service Definitions

1.1 Dog Walk (1 Hour)

A 60-minute walk in a suitable outdoor location. Your dog will be collected from and returned to your home. Price: £14.

1.2 Dog Walk (30 Minutes)

A 30-minute walk in a suitable outdoor location. Your dog will be collected from and returned to your home. Price: £10.

1.3 Home Visit

A visit to your home lasting approximately 30 minutes, during which we will provide feeding, fresh water, garden let-out, and companionship for your dog. No walk is included. Price: £10.

2. Booking & Meet-and-Greet

All new clients are required to complete a free meet-and-greet before their first booking. This allows us to meet your dog, understand their needs and ensure we are the right fit.

Bookings are confirmed by email or written message. A booking is not confirmed until you receive our written confirmation.

You must provide accurate and complete information about your dog, including any health conditions, behavioural tendencies, dietary requirements, medication and emergency contact details.

3. Payment Terms

Payment is due on the day of service unless otherwise agreed in writing. We accept bank transfer and cash.

For regular clients, payment arrangements (e.g. weekly or monthly invoicing) may be agreed in writing.

In the event of non-payment, we reserve the right to suspend services until the outstanding balance is cleared.

4. Cancellation Policy

Cancellations with 24 hours or more notice: No charge. We ask that you notify us as early as possible.

Cancellations with less than 24 hours notice: The full service fee may be charged at our discretion.

No-shows or no access: Where we arrive for a booking and cannot access the property or dog, the full service fee will be charged.

We reserve the right to cancel a booking in exceptional circumstances (e.g. illness, dangerous weather). We will provide as much notice as possible and no charge will apply.

5. Your Dog's Health & Welfare

You confirm that your dog:

• Is in good general health and fit for the service booked
• Is up to date with vaccinations as appropriate for their age and circumstances
• Is treated for fleas and worms regularly
• Does not have any known infectious conditions at the time of service

You must inform us immediately of any change in your dog's health, behaviour or medication before a scheduled service.

We reserve the right to refuse or cancel a service if we believe a dog presents a safety risk to us or other dogs, or appears unwell.

6. Emergency Procedures

In the event of a veterinary emergency involving your dog, we will:

1. Attempt to contact you and your emergency contact immediately
2. If you cannot be reached, take your dog to the nearest available veterinary practice
3. Authorise emergency treatment on your behalf if necessary to prevent suffering

You are responsible for all veterinary costs incurred as a result of an emergency, except where the emergency was directly caused by our negligence.

You agree to provide your preferred vet's details and authorise us to act in your dog's best interests in an emergency.

7. Key Access & Security

Where key holding is required, keys are kept securely and labelled without identifying your address. Keys will be returned promptly on request or when services end.

We take no responsibility for incidents arising from faulty locks, gates, fences or other property defects. It is your responsibility to ensure your property is secure.

8. Liability

We hold public liability insurance and pet care insurance. Our liability is limited to the extent covered by our insurance policy.

We are not liable for:

• Pre-existing health conditions or illness that manifest during or after a service
• Injuries caused by your dog to themselves, other animals or persons, except where directly caused by our negligence
• Loss or damage to property inside your home beyond normal wear
• Incidents that occur as a direct result of information you failed to disclose

You are responsible for any damage or injury caused by your dog to third parties or their property.

9. Client Responsibilities

You agree to:

• Provide accurate information about your dog at all times
• Notify us of any change in your dog's health, behaviour or circumstances
• Ensure your dog is wearing an ID tag as required by law (The Control of Dogs Order 1992)
• Ensure your dog is microchipped as required by law (The Microchipping of Dogs (England) Regulations 2015)
• Provide a secure and safe environment for home visits
• Notify us of any property hazards, aggressive animals on the premises, or other relevant information
• Pay for services promptly as agreed

10. Photography

We may take photos or videos during walks or visits and use them on our website or social media to showcase our services. Your dog's name may be used. If you do not consent to this, please notify us in writing at the time of booking. You may withdraw consent at any time.

11. Termination

Either party may terminate the service arrangement at any time with reasonable notice. Outstanding payments remain due regardless of termination.

We reserve the right to immediately terminate services if we believe there is a risk to our safety or the welfare of your dog, or if these Terms are materially breached.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For any questions about these Terms, please contact us at hello@thezoomieclub.co.uk or via our contact page.